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FAQ

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Frequently Asked Questions

Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in five (5) to nine (9) business days (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses.

If for any reason you are not completely satisfied with a product, simply return it within 30 days for a no hassle exchange or refund.

Returned products must be in brand new, mint condition. Items must be in the original, undamaged manufacturer’s packaging with all packaging materials. Software must be unopened and in the original sealed packaging. Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition. All Digital Equipment or Wireless Telephone products must be returned within 10-days of receipt of purchase. SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.

The Secure Shopping Guarantee protects you while you shop at UZBL, so that you never have to worry about credit card safety. When shopping at UZBL online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than Mediastore. This makes online buying as secure as purchasing by telephone..

We guarantee that every transaction you make at UZBL will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at UZBL

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, Mediastore will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from UZBL while using our secure server.

Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment. Once the order has been sent to our warehouse for fulfillment, we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated.

We gladly accept Visa, MasterCard, American Express and Discover, and PayPal® Credit and Debit Cards:

We charge your card upon receipt of the order and ship within 48 hours.

When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.

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